Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 15, 2025
1. Introduction
Welcome to SparkBright Cleaning Agency. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
By using our services or accessing our website, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
This policy applies to all information collected through our website, phone calls, email communications, service bookings, and in-person interactions. We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Service Details: Property address, type of residence, specific cleaning requirements, preferred scheduling times
- Payment Information: Billing address and payment preferences (processed securely through third-party payment processors)
- Communication Records: Messages, emails, and notes from customer service interactions
- Preferences: Cleaning product preferences, access instructions, and special requests
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on site, click patterns, and referral sources
- Cookies and Tracking: Small data files stored on your device to enhance user experience
- Location Data: Approximate location based on IP address for service area verification
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: Scheduling cleaning services, dispatching our team, and delivering quality cleaning
- Communication: Sending service confirmations, reminders, updates, and responding to inquiries
- Payment Processing: Processing payments, generating invoices, and maintaining billing records
- Customer Support: Providing assistance, resolving issues, and improving our service quality
- Website Improvement: Analyzing usage patterns to enhance our website functionality and user experience
- Marketing Communications: Sending promotional materials about new services, special offers, or company updates (only with your consent)
- Legal Compliance: Complying with applicable laws, regulations, and legal processes
- Fraud Prevention: Protecting against fraudulent or unauthorized use of our services
We do not sell, rent, or lease your personal information to third parties. We only share your information in the limited circumstances described in this policy.
4. Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors for secure payment handling
- Scheduling and communication platforms
- Cloud storage providers for data backup and security
- Analytics services to improve our website and services
These providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government investigations or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide you with options regarding your information.
5. Data Security and Storage
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with access controls
- Regular security assessments and updates
- Multi-factor authentication for administrative access
Operational Safeguards
- Employee training on data protection practices
- Limited access to personal information on a need-to-know basis
- Regular backup procedures and disaster recovery plans
- Incident response procedures for security breaches
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protection measures.
6. Your Rights and Choices
Access and Control
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of how we process your information
Communication Preferences
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in our emails
- Contacting us directly using the information provided below
- Adjusting your preferences in your customer account (if applicable)
Cookies and Tracking
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, please see our Cookie Policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:
Customer Information
Retained for 7 years after last service for legal and business purposes
Website Data
Automatically deleted after 2 years unless you request earlier deletion
Marketing Data
Retained until you opt out or request deletion
Support Records
Kept for 3 years to improve service quality and resolve disputes
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with applicable data protection laws.
We ensure that any international transfers of personal data comply with appropriate legal frameworks, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the information below. We will work with you to resolve any concerns about your child's privacy.
10. Contact Information
Questions About This Privacy Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Contact Details
Company: SparkBright Cleaning Agency
Address: 145 High Street, Wimbledon, London SW19 5EG, United Kingdom
Phone: +44 20 8879 0245
Email: [email protected]
Business Hours
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed
For privacy-related inquiries, please mark your email as "Privacy Request" to ensure it receives prompt attention from our data protection team.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if you have provided your email address
- Post a notice on our website highlighting the changes
- Provide a summary of key changes when significant
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
12. Related Policies
Cookie Policy
Learn about how we use cookies and similar technologies to enhance your browsing experience.
Read Cookie Policy →Terms of Service
Review the terms and conditions governing your use of our cleaning services and website.
Read Terms of Service →This Privacy Policy is part of our commitment to transparency and data protection. By using SparkBright Cleaning Agency services, you acknowledge that you have read and understood this policy.