Terms of Service
Please read these terms and conditions carefully before using our services. By accessing and using SparkBright Cleaning Agency, you agree to be bound by these terms.
Last updated: December 15, 2024
Acceptance of Terms
By accessing, browsing, or using the SparkBright Cleaning Agency website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any part of these terms, you must not use our services. These terms constitute a legally binding agreement between you and SparkBright Cleaning Agency.
We reserve the right to modify these terms at any time without prior notice. Your continued use of our services after any such modifications constitutes your acceptance of the new terms.
Quick Summary
- Professional cleaning services for residential and commercial properties
- Licensed, insured, and bonded cleaning professionals
- Eco-friendly cleaning products and methods
- Flexible scheduling and competitive pricing
Description of Services
Residential Cleaning
- Regular house cleaning services
- Deep cleaning and spring cleaning
- Move-in and move-out cleaning
- Weekly, bi-weekly, and monthly schedules
Commercial Cleaning
- Office and workplace cleaning
- Retail and restaurant cleaning
- Medical facility cleaning
- Daily, weekly, and custom schedules
Specialized Services
- Post-construction cleanup
- Deep sanitization services
- Eco-friendly cleaning options
- Emergency and same-day service
User Obligations and Responsibilities
Customer Responsibilities
- Provide accurate information about your property and cleaning needs
- Ensure access to the property at scheduled times
- Maintain pets in a safe location during cleaning service
- Report any issues or concerns within 24 hours of service
Payment Terms
- Payment is due upon completion of service unless other arrangements are made
- Returned checks are subject to a $35 processing fee
- Recurring services require a valid payment method on file
Scheduling and Cancellations
- 24-hour notice required for cancellations or rescheduling
- Late cancellations (less than 24 hours) may incur a fee
- We will notify you of any delays or schedule changes
- Emergency cancellations will be handled case by case
Prohibited Activities
- Requesting services that violate laws or regulations
- Harassment or abusive behavior toward staff
- Providing false or misleading information
- Unauthorized photography or recording during service
Limitations, Disclaimers, and Warranties
Service Limitations
What We Cannot Clean
- Biohazardous materials or hazardous chemicals
- Extremely high or hard-to-reach areas without proper equipment
- Items requiring specialized restoration or repair
- Wet or water-damaged electronics and devices
Our Expertise Areas
- Standard household and commercial cleaning
- Regular maintenance and routine cleaning
- Post-construction cleanup and debris removal
- Seasonal deep cleaning and organization
Warranty Disclaimer
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability
In no event shall SparkBright Cleaning Agency be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from the use of our services.
Indemnification
You agree to indemnify and hold harmless SparkBright Cleaning Agency from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.
Privacy and Data Protection
Data Collection and Use
We collect personal information to provide better services, process payments, and communicate with you about your cleaning appointments and our services.
- Contact information (name, email, phone number)
- Payment information (processed securely through third-party providers)
- Communication history and service preferences
Your Privacy Rights
- Request access to your personal data
- Correct or update inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
- Data portability (receive your data in a structured format)
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through secure, encrypted channels.
Termination and Modifications
Termination by SparkBright
We reserve the right to terminate or suspend services immediately, without prior notice or liability, for any reason including, but not limited to:
- Violation of these Terms of Service
- Fraudulent or unlawful behavior
- Failure to pay for services rendered
- Abuse or harassment of our staff
Customer Termination Rights
- Cancel recurring services with 24-hour notice
- Transfer services to a new property
- Modify service frequency or scope
Modifications to Terms
We may modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.
Notification of Changes
We will notify you of significant changes to these terms via email or prominent notice on our website. Material changes affecting your rights or obligations will be communicated with at least 30 days' notice when required by law.
Effect of Termination
Upon termination of services:
- Payment for completed services remains due
- Access to account and service history may be terminated
- Data retention policies will apply as outlined in our Privacy Policy
- Confidentiality obligations survive termination
Contact Information and Support
Get in Touch
We're here to help! Whether you have questions about our services, need to schedule a cleaning, or want to discuss these terms of service, our team is ready to assist you.
General Inquiries
Phone
+44 20 8879 0245Office Hours
Our Location
SparkBright Cleaning Agency
145 High Street, Wimbledon
London SW19 5EG
United Kingdom
Visit us during business hours for in-person consultations and service planning.
Quick Actions
Service Guarantee
We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with our cleaning service, we'll return to re-clean the area at no additional charge.
Emergency Services
Need urgent cleaning assistance? We offer emergency and same-day services for urgent situations. Call our emergency line for immediate support.
Legal Compliance and Governing Law
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom, specifically the laws applicable in England and Wales.
Any disputes arising from these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Regulatory Compliance
- Licensed cleaning service provider in London
- Fully insured and bonded for your protection
- Compliant with UK employment and tax regulations
- GDPR compliant data handling procedures
Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall otherwise remain in full force and effect and enforceable.
The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that comes closest to the intention underlying the invalid or unenforceable provision.
Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and SparkBright Cleaning Agency regarding the use of our services.
No waiver of any term of these terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these terms shall not constitute a waiver of those rights.
Additional Resources
Find more information about our services, policies, and how we protect your interests as a valued customer.
Privacy Policy
Learn how we collect, use, and protect your personal information.
Read Privacy Policy